Returns Policy

RETURN CONDITIONS

Your satisfaction as a customer is essential to us. We offer a full refund without any hassle, provided you return the product in its original condition and packaging. We offer refunds within the statutory period of 14 days after receiving your purchase if the product you received is not suitable or you are simply not satisfied.

REGISTER RETURN

You can register your return by sending us an email to info@belvoirco.nl . We will then send you instructions to download and print your return label. You can also contact us via our contact form .

DEFECTIVE ITEMS

If the product you received is faulty, please contact us here. Please include your order number and full name, along with details of the product and the fault. We will then advise you on how to return the item. We will provide you with a replacement free of charge.

RETURN SHIPPING COSTS

You will be responsible for paying for the shipping costs to return your item. Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty, we will refund standard shipping costs.

Return costs vary by country. Below is an overview per country:

Netherlands: €5.99
Belgium: €6.99
Germany: €7.99

INCORRECT ITEMS

If you have received an incorrect order, please contact us here quoting your name, address and order number, together with details of the item received and the item ordered. Please also state whether you require a replacement or refund. We will advise you on how to return the goods.

REFUND POLICY

Once we have received your return, it will be checked by our team and you will receive a confirmation of the refund by email within 7 working days .